The Beautiful Life Store Promise
THE BEAUTIFUL LIFE STORE PROMISE
We understand, that choosing the right fragrance online that you love is difficult. That is why we bring you The Beautiful Life Store Promise.
An easy and risk free fragrance purchase online from The Beautiful Life Store.
What is the Promise?
Purchase any fragrance from our website and you will automatically receive The Beautiful Life Store "Promise Sample" at checkout.
We promise to send you a 1ml sample vial of perfume matching your fragrance purchase so that you can try it first before opening your bottle.
After you have received your order, DO NOT open the fragrance packaging rather first use your complimentary "Promise Sample" that has been sent together with your fragrance purchase and do not throw away the courier box until you are sure you are going to keep your purchase.
If you dislike the fragrance, or it wasn’t what you thought it was going to be, simply contact us within 14 days via email at firstname.lastname@example.org
We will arrange to collect at our cost the unopened fragrance for a full exchange for another fragrance of your choice. It is your responsibility to ensure the product is packed safely to avoid breakages. The Beautiful Life Store does not take responsibility for damages in transit. Please allow 48 business hours to hear back from us from the time we receive your message.
The Beautiful Life Store have the right to decline a return if the product is not in it’s original packaging, has been opened, has been used or damaged. Final inspection and decision will be made by The Beautiful Life Store
Once we have received the return and have approved we will provide a voucher code to use on the Beautiful Life Store website for the amount of the fragrance returned. Please allow 48 business hours after receiving your return to hear back from us with the coupon code. The Beautiful Life Store conditions are in the form of exchange only for another fragrance and no refunds will be applied.
The Beautiful Life Store Promise applies to fragrance only with a retail value of R1000 or more. No minis.
In store exchanges are welcomed and the customer must bring in proof of purchase.
Samples are only available for Fragonard Fragrances and will not be sent out without purchasing.
The Beautiful Life Store Promise does not offer a refund on perfumes returned. Exchange only which is to be used online via a voucher code. Voucher code must be redeemed in one go.
Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we cannot offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To complete your return, we require an email with your order number.
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our team at email@example.com. We will reply to your email as soon possible and get things sorted for you.
For any questions please contact firstname.lastname@example.org
Please note: You must contact The Beautiful Life Store via the email address above and receive approval and a return confirmation email before you courier anything to us.